Privacy and Refund Policy

We generally do not issue refunds. If you are unhappy with the results of your transcript or caption files please contact us and we will work with you until the results are satisfactory. We may issue a credit in certain instances (for example if you uploaded a transcript that did not match the media file uploaded.) Please contact us if you have any issues and we'll do our best to make sure you are satisfied.

SyncWords takes great pride in meeting or exceeding customer expectations. We believe strongly in protecting our customers' information and privacy. Any information you provide is kept in confidence and is secure. We only use your information to conduct our regular business. We do not sell or share our customers' personal information with advertisers or anyone else. In order to best serve you and allow you to use the powerful features of this website, we collect and use some information about you as described below.

As with other sites, we collect information that is typed into forms on the site such as name, address, phone number, product selections, credit card information, etc. We also collect some technical data that your browser shares with us, as it automatically does with all the websites you visit. This information helps us to continually improve the design of our site and allows us to make changes based on your computer operating system, browser, and other technical information. We do not share any of your private information with anyone else. We do not sell or rent your name or personal information with any other group. See the following questions for more details.

Yes. Cookies are nothing more than small text files that store information you have already entered into our website. While you use SyncWords, we store identifying information on some of the settings you have chosen as well as other useful information so that you do not have to retype information when you return. None of this information is shared with anyone else.

We take all necessary precautions when sending your information across the Internet and storing it on our servers. Protecting the safety of your credit card information is very important to us. We use industry standard Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a sophisticated method of scrambling data as it travels from your computer to our website's servers. We also use industry standard encryption when storing that sensitive information on our servers.

To confirm that you are accessing our secure server when submitting personal financial information, look at the lower right portion of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or navigation search box of your browser. If you have accessed a secure server, the first characters of the address in that line should have changed from "http" to "https".

No. Syncwords does not keep your credit card number on file. Braintree, our payment processor, is a validated Level 1 PCI DSS Compliant Service Provider. They use an innovative and powerful technology that allows SyncWords to accept payments via our website or over the phone without ever having to 'handle' sensitive card holder information.

No. Any information you provide is kept in confidence and is secure. We only use your information to conduct our regular business. We do not sell or share our customers' personal information with advertisers or anyone else.

Email: support@syncwords.com
Phone: 718-784-0126
SyncWords
1159 2nd Avenue
Suite 408
New York, NY 10065, USA